The majority of Sri-Lankan banks have introduced e-learning as a competency development tool for employees considering the potential benefits compared to traditional classroom training and as an alternative to delivering knowledge in the pandemic situation. However, expected effectiveness couldn’t be achieved through this introduction due to the low e-learning engagement of employees. Even though, promoting the positive contextual issues and minimizing the negative issues can be taken as the obvious solution for this problem, due to unavoidable practical constraints the outcome is very limited if the focus is given only for this approach. Therefore, the intention of this research is to arrest the situation with another approach, that is applying the nature and the behavior of self-efficacy beliefs of the employees in neutralizing the effect of negative contextual issues. In this context, the objective of this study is to identify the related self-efficacy beliefs of the employees who are engaging with e-learning activities for their competency development and analyze the impact level of each. The population of the study consists of the employees of licensed commercial banks who have introduced e-learning recently. During the final survey, 792 responses were collected via random sampling and the data was analyzed through a mixed methodology. As the main finding, the level of the effect (considering both strength and frequency), the employees of the banking sector of Sri-Lanka are under the stronger influence under the Learner Enthusiasm segment of self-efficacy beliefs compared to the Learner’s Gaining segment.
Project Manage/ SE II, Digital Banking, Sampath Bank PLC, Sri Lanka
E-Learning, Contextual Issues, Self Efficacy beliefs, Learner Enthusiasm, Learner’s Gaining
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