Building Trust in Autonomous Vehicles: How Will the Introduction of Robo-taxis, Autonomous Delivery Robots and New Forms of Mobility Affect Life in the City?


Trust is a multilayered concept with critical relevance when it comes to introducing new technologies. This paper presents an ongoing research dedicated to understanding how humans will interact with complex vehicle systems; In this research a group of designers and creative technologists aim to prepare us for functional, societal and psychological aspects of autonomous vehicles’ expected entry into our cities. Design methodologies can ease the introductions of new forms of mobility and thereby assist in resolving the tensions and uncertainties latent in this situation. The team therefore examines different possible scenarios is varied environments examining their consequences and potential from a human-centered point of view. This study focuses on passenger interactions capable of enhancing the system trustworthiness, interaction patterns and data accuracy in future shared public transportation and public spaces. This is a collaboration between DLX Design Lab, Institute of Industrial Science, at the University of Tokyo and Bezalel Academy of Art and Design, Jerusalem,


Romi Mikulinsky
Head, Master of Design (MDes) Program in Industrial Design, Bezalel Academy of Arts and Design, Israel


Presentation Type

Paper Presentation in a Themed Session


Architectonic, Spatial, and Environmental Design


Public Transportation, Public Space, Autonomous Vehicles, Future Mobility, Interaction Design

Digital Media

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