The Role of ICT Strategy and Knowledge Management in the Refo ...

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The organisational cultural issue (including human resources) is the principal challenge for the local authorities’ effective ICT strategy and knowledge management progress. Consequently, the lack of motivation and bureaucratic enforcement of decisions are the ultimate defensive forces in the successful development and implementation of an integrated knowledge based planning system within the UK local government. Based on the research findings, an empirical framework is developed to explain the major supportive and preventative knowledge factors of planning system reform by providing solutions for the identified challenges. This research paper suggests realistic implications for the decision makers and planning officials involved in the process of developing and implementing an effective ICT strategy and integrated knowledge based planning system in the UK local government for enhanced efficiency and effectiveness. A mixed research methodology approach has been employed during the fieldwork. Firstly, an extensive review of literature took place to summarise and synthesise the arguments of the key research propositions contributing to the development of an integrated knowledge based planning system. Secondly, an exploratory case study approach took place as an appropriate methodology for this research study, using the semi-structured interview technique to gather data from senior level planning officials who are directly involved in the local government planning system refinement programmes.